Monthly Archives: May 2014

Machine to Machine (M2M) benefits

Connecting equipment to the “Internet of Things” can be beneficial to provide proactive monitoring of equipment and process improvement analysis. Building confidence with customer IT departments seems to be the uphill battle these days. The goal at MEGTEC is provide … Continue reading

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Field Service 2014 – Customer Support

Last week at the Field Service 2014 conference I spoke about customer support.  Today we are offered many ideas and solutions for improving our customer service.  There are many good programs that can be plugged into your business.  But do … Continue reading

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